As a community clinic, our goal is to help as many people as possible by providing low-cost acupuncture treatments that make holistic health more accessible and affordable. To do this, we must make sure our schedule is as up-to-date and open as possible. Late cancellations and no-shows take away appointment slots that others may have used to heal, and because of this, we strongly enforce our cancellation policy. We require a credit card to schedule an appointment with the hope that patients will be more likely to honor the time they committed to us. More specifically, this policy:
Taking all of this into account, we will charge the cancellation fee to the card on file if a patient needs to cancel within 24 hours' of his or her scheduled appointment time or if a patient does not show for the appointment at all. We will never charge your card for anything outside of cancellation fees unless you've expressly told us to do so.
If you know that you need to cancel an appointment, please give us as much notice as possible so that we can reach out to anyone who was waiting to come in. Rescheduling for another day does not waive the cancellation fee, but moving an appointment for earlier or later on the same day (if available) will not incur a fee.
We understand that life happens and that appointments may be missed due to circumstances outside of your control. However, we do not feel that it's right for us to judge whether a last-minute emergency is important enough to waive the cancellation fee. Is your boss calling a meeting out of the blue more urgent than a babysitter canceling? Should exceptions be made for sick children but not sick pets? We will treat everyone the same no matter what the excuse, and we hope you understand the reasoning behind this decision. The only times we will waive the fee are:
Credit card information is stored securely in the same software where we store your protected health information (PHI) and medical records. We have used this software to run credit cards, debit cards, and HSA/FSA cards for years, and many patients have opted to have their credit cards saved within our system for years as well. Vagaro services many clinics, gyms, studios, and salons that require credit cards for services, classes, membership fees, etc., and in their own words:
Vagaro takes privacy and information security as a top priority to protect you from hackers, spammers, and cyber attacks. Our team works tirelessly with security experts and implements the latest mandates and guidelines per The Payment Card Industry Data Security Standard (PCI DSS). We work hard to mitigate risks for you so you can operate with peace of mind in this connected cyber world. We are adding more security to the transactions between Vagaro service computers and users' devices such as computers, tablets and phones are well encrypted such that no middle-man, wired or wireless, can decrypt and seize your information.
If you feel uncomfortable with having your credit card information saved, reach out to us and we can discuss if there is an alternative option or if it would be better for you to go to another clinic instead of ours. We do not keep paper records of any patient information - regarding health or payment - because we feel that is far less safe to do so.
On the bright side, having payment information attached to your account with us offers plenty of benefits:
We want you to come in so that your body can heal! We will send you multiple reminders so that you can remember exactly when your appointment is going to take place:
You are more than welcome to reschedule online or by phone until 24 hours before your scheduled appointment time; within 24 hours you will need to call us. If you try to contact us after hours, please leave a voicemail (or send us an email), and we will note the time that you left the message.
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The information provided on this website is designed to provide general advice on healthcare and is not meant to be used, nor should it be used, to diagnose or treat any medical condition, nor is it meant to replace medical advice. For diagnosis or treatment of any medical problems, please consult your own physician, and always consult your physician before beginning a new health program to make sure it is appropriate for you.